If you returned your online order using the prepaid shipping label provided by PacSun, please refer to the PDF copy emailed to you the day your return was created. The return tracking is available on the return label and can be tracked on FedEx.
An order number also called purchase number or ID order is a number that identifies a purchase or order placed by a buyer. This number is also useful for the seller if he needs to find details such as the shipment date, the payment terms or again for example the shipment status. A colleague. PacSun has a lot of variety of clothing for good prices, their deals were good so I was trying to buy some clothes as gifts.
I bought a gift card but it would not work because there was a pending balance on the gift card even though there were no orders made. I contacted customer service, and we found out the issue, the next day I emailed them back, and they got back to me quick. Customer service was easy and quick. However, on the website, whenever you click back from the item you don't want anymore, everything shifts back up, I don't know if this could be fixed but it would be nice if it didn't refresh the page every time.
However, after all of that, checking out was easy. I ordered online and received half my order. There hours are so awful they close at 5 pm.
I love their clothes but service is awful take a picture of everything you order! I have been on the phone with them multiple times to get my order and a month later still have not gotten it.
I intended these things to be for gifts but they most likely will never come. My daughter is a big fan of the store and has always found a lot of nice clothes there. My rating isn't a reflection of the store but of the website and customer service. Returns with exchange by mail are a hassle. They never answer my calls. Emails are a generic response. There is no option for a live chat like on many other sites.
I understand services are slow right now with reduced staff but many other stores that I deal with are handling it much better. They actually don't even acknowledge me. Very disappointing considering the amount of money I spend there each month. My order has literally been "processing" for 21 days now with absolutely no sign of of coming any time soon. Unless you're interested in waiting for your package to "process" for weeks on end don't bother trying to order from them online.
I ordered Jan 13th and received my order in Canada on Jan 29th, it was decent shipping time considering the pandemic. I got got everything i ordered and it was great quality! Would definitely purchase something again from them. If I could give zero star rating i would. They admitted i ordereda womens 9 and I received a mens 9. I've called and spoke with 2 people 2 says in a row that I can barely understand and still have no return label in my email. They keep telling me it is coming.
Will never order again from pacsun. This was ordered right before Christmas as a gift. They make it so difficult to get our money back. I have never had a company to request police report for every little detail on a package that was returned to them because of incorrect address. They are the worst! I will spread the word about this company and just don't ever purchase anything from them. Not worth the hassle. I ordered size 5 womens shoes, they gave me sIze 5 of men's which is clearly a size 7 for women.
I also ordered a shirt, paid for it, been waiting for an update for a week now so i contacted customer service, they told me they have cancelled the shirt because it was sold out.
They didn't inform me about it. Some stuff are listed available but are sold out already. I went to my local PacSun, but the selection wasn't as good as I remember. They don't have some of the brands that I got last time I was there, so I decided to try there site. Ordered a few pieces of apparel off the site to see if the buying experience matched their selection. Three of the four items shipped in decent time and arrived in the given window.
The fourth item was from a different vendor so it took longer, but when it arrived I opened it to find they had shipped me the wrong shirt. It was the right brand, color, and size, but it wasn't the the shirt I ordered. I contacted support and they told me that they were sorry I was shipped the wrong item, and that the one I ordered was out of stock.
They said they would refund me, and asked me to ship the shirt I had received back with a provided shipping label. Thing is, this means they shipped the shirt I ordered to the wrong person, meaning two people didn't get what they ordered, one of those people being me. Ended up settling for what the sent me, but it wasn't a great first experience ordering from them. Knowing I might get shipped the wrong stuff whenever I order from them doesn't give me a ton of confidence in their site.
Tip for consumers: Their site has a good selection, but you may get sent the wrong stuff, and their customer service is hit or miss. Horrible experience. Ordered a birthday gift with plenty of time. Paid extra for express shipping just in case.
Total waste of time and money. Can't get any customer service, according to PacSun the package has "shipped" but all they did was create a label with FedEx. FedEx confirmed that they are still waiting to receive the package. I trust FedEx. Thanks PacSun for ruining a birthday.
I bought some things online and they came but none of the clothes fit my body type properly. I don't want to go to the mall to return my stuff because of corona so i tried to return it online but it says my items haven't shipped yet even though it has, so the website won't let me get my shipping label. I can't even log in to pacsun customer service for some reason. Took over a week to get my items shipped.
Didn't know it took about 10 days to get items picked up by carrier. That's why I gave it 1 star. If items are just lingering in the warehouse sitting there what's the point in ordering online.
My son loved the shirts but will not order again from this store. First time buyer I was beginning to think it was a fraud store. Do not buy from PacSun online. Their customer service is awful! I was on chat bc the closed their phone lines due to Covid ridiculous Never got a label!
They suck! To start, there has been multiple times I've placed an order on pacsun. Thank you for your patience and understanding.
Fitting rooms are now open for use with social distancing. We strongly encourage social distancing of at least 6 feet between customers and associates. At this time, PacSun is not offering online exchanges. Can I change my order or cancel it? Unfortunately, once you have placed your order it cannot be changed or cancelled.
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