My notification was my non payment; something I have done in the past. They billed me for their extra day coverage. They claim I needed to come to their office and sign a form that says I wanted to stop coverage.
They went all they way to a collection agency for payment. I have since paid them because talking to them was non-productive. I believe that all insurance is a scam and this just re-enforces my view. Get buying tips about Car Insurance delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. Why Safeco is a horrible company will be clear in a moment. Communication is key in any business to maintain a good relationship.
Last November, , I had my bank card ID compromised, so reach out to Safeco and updated my new account number and get the card back on auto-pay like it was.
They took care of that and confirmed all information for me. I looked at the bank statement and the Safeco website to confirm this information was updated and the payment was pulled. It was. At the beginning of March , I received a collections company notice that I owed a balance for December for Safeco and needed to pay. When I called my broker he looked into it and found that they sent out 3 letters over 3 weeks, that I never saw, stating there was an issue with payment.
They Never called me or emailed me, not even once. They Never contact the broker, which they are supposed to do, so they could address it before cancellation. So he was really upset as well. I was under the impression I, my wife and Son driving were covered, and found we had been without insurance for 3 months. That was the scariest part!!! Granted, I should have checked my statements to make sure this was still coming out, Totally my bad.
However, since I was on auto pay for 2 years without an issue, and called to change to the correct information, they confirmed payment, I did not worry. Because of this lapse in insurance my costs went up with other companies as a result. Please find another company that will actually help protect you. Safeco provides comprehensive coverage, and excellent customer service. I needed roadside assistance and was reimbursed for towing. My calls with questions were answered promptly and customer service representatives were knowledgeable.
Sold my home on October 14, , cancelled insurance because of selling home, provided a new address for refund of escrow. They have not released my escrow as of I've spent numerous hours on the phone with safeco directly. They admit on tape they owe me the money, but unfortunately no check arrives. I've been lied to directly from 2 separate customer service reps, which I do have on tape.
The first lie. Back to safeco. The next customer service person tells me we are going to re-send the refund in form of check. Once again lied too. Next customer service person then tells me that no check has been drafted at current time. Sign In To Comment Helpful. Filter reviews. No reply Has reply Clear. Filter by rating Excellent. Policy type Home. Reviews near me.
Claim Experience. Online Services. Customer Service. Reaching by Telephone. Car Rental. Customer Service Pros Explained. Cons Explained. Safeco Car Insurance Coverage. Safeco Car Insurance Discounts. Safeco Car Insurance Availability. Safeco Customer Service. Other Insurance Provided by Safeco. Safeco Car Insurance Cancellation Policy. Get a Safeco Car Insurance Quote. Compare Other Car Insurance Reviews. Right Track discount program : A plug-in that easily installs into your car that monitors driving habits to reward good drivers with discounts.
Cons Explained Low customer satisfaction rankings: Safeco's ranking in the J. Auto Claims Satisfaction Study fell slightly below the industry average.
Must go through a local agent: To get a quote or sign up for Safeco, you have to go through an independent local agent. Safeco Car Insurance Coverage Safeco offers the following car insurance coverage options: Collision : If your car is in an accident, collision insurance pays for damages to your car or its replacement.
Safeco Car Insurance Discounts Safeco offers multiple discounts to its customers. Safeco Customer Service Most customer service needs are handled through your local independent Safeco agent. Safeco Car Insurance Cancellation Policy To cancel your Safeco car insurance policy, call your local independent agent. Article Sources. Investopedia requires writers to use primary sources to support their work. These include white papers, government data, original reporting, and interviews with industry experts.
We also reference original research from other reputable publishers where appropriate. You can learn more about the standards we follow in producing accurate, unbiased content in our editorial policy. Investopedia is part of the Dotdash publishing family. For more information, read our full Geico review. In , Safeco became owned by Liberty Mutual Insurance, but the two have separate pricing, products, and services.
The main difference between Liberty Mutual and Safeco is their policies and how they can be purchased. Safeco auto insurance has lower than average scores when it comes to ratings, reviews, and customer satisfaction survey reports from sources such as the Better Business Bureau BBB , Trustpilot, and J.
Power, but it has a great industry reputation for its financial strength. This includes an "A" rating from AM Best. Yes, Safeco's RightTrack accident forgiveness program provides insurance coverage under conditions such as having your driving monitored via driving monitoring telematics technology.
To qualify for accident forgiveness, you will need to have your driving behavior tracked in order to receive a driving safety score. Based on this score, you will be rewarded for driving safe. The online quotes process for Safeco works a little bit differently than other insurance quotes.
In addition to providing an instant quote, Safeco will use your personal information to locate an independent agent near you. The agent can then price shop on your behalf and call you to customize an insurance plan based on your needs and budget.
However, you can't purchase Safeco car insurance online. In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of auto insurance providers to formulate rankings of the best insurers. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5. Read our other insurance articles:. Sep 26, at pm ET. By : Will Moore. Like any insurance company, Safeco may be more appealing to some vehicle owners than others.
Rideshare Insurance If you are a rideshare driver, Safeco car insurance has you covered with a rideshare coverage add-on. Custom Equipment Coverage Protection for custom equipment such as modified engines, high-end stereo installations, or expensive overlanding equipment can be added to most Safeco car insurance policies.
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